Hi,

I have created an application using the Community Edition of Pega, where I was only able to select the Constellation UI option (which was the only option present).

I am trying to integrate a third-party CTI within Pega CRM. Following the documentation, I attempted to configure the CTI links in both App Studio and Dev Studio, but I cannot find the Pega Call option.

In App Studio, the documentation suggests going to Settings > Pega Call, but the Pega Call option is not visible. Similarly, in Dev Studio, it advises navigating to Configure > Channel Services > Pega Call, but there is no Channel Services option under Configure.

I also tried setting up the access group, but I couldn’t figure out the exact configuration required. Could someone guide me on how to enable the Pega Call option and configure CTI links in Pega Call?

Or is a paid account required for this?