Issue
On clicking the Notification Web gadget, the entire notifications count is removed. This occurs even when unread notifications are present.
Symptoms and Impact
Notifications count is removed.
Steps to reproduce
- Log into a portal containing the Notification Web gadget.
- Click the Notification Web gadget to view the unread notifications.
Root Cause
This behavior is consistent with the current design of Pega code or rules.
Solution
An enhancement request to dynamically adjust the notifications count that the web gadget displays is currently under consideration. However, it has not been assigned to a specific release yet.
References
Configuring a Web gadget notification delivery Channel for Portal notifications