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Reply to Outbound Email
I have a requirement where i have to reply to a outbound email from pega.
Scenario - After SLA has crossed we will send a mail to the user , Again after certain no of days (2nd SLA) we will send the notification but replying on the last mail so that it forms a mail chain .
Is there any way to map any outlook property or any other way through which we can retrieve the mail from the mail box without storing it in the work object and reply on that mail.
***Edited by Moderator Marije to add Capability tags***
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Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 9 Jan 2025 10:33 EST
MOD
Pegasystems Inc.
GB
@BishakhaR
To achieve the requirement of replying to an outbound email from Pega and forming a mail chain, you can use the Outlook connector. Pega does not visibly alter Outlook in any way while using the Outlook connector. To reply all with the contents of the original message, you must grab the strings (subject, body, etc.) before the replyall method. This way, you can ensure that the reply forms part of the mail chain without needing to store the email in the work object.
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