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Question

 George W Cleek IV (GeorgeIV)
TSPi
Vice President
TSPi
US
GeorgeIV Member since 2022 2 posts
TSPi
Posted: Mar 29, 2024
Last activity: Apr 5, 2024
Posted: 29 Mar 2024 12:04 EDT
Last activity: 5 Apr 2024 4:56 EDT
Closed
Solved

Need Support Administrator Assistance

When I go into My Pega and select M Software, if provides me this feedback:  

 

"You are not currently affiliated to the current account for your organization to view the full My Software experience.  Please contact your Support Administrator who can affiliate you to the current account."

 

This is the help I need ASAP. 

***Edited by Moderator Marissa to change Type from Discussion to Question***
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Pega Government Platform
Team Lead

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 30 Mar 2024 0:36 EDT
Updated: 5 Apr 2024 4:56 EDT
Soham Majumdar (SohamM95)
Maantic Inc
Senior Architect
Maantic Inc
IN

@GeorgeIV

You don't have the required access level. You need to ask one of the users whose names are present in the Account Administrator page in Pega MSP, to change your access level. Pega recently updated their access levels in MSP. You can get more details here:

https://support.pega.com/support-doc/understanding-support-user-roles

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