@WilsonSuen

Support Administration (also known as Support Contact Administration or Account Administration) is the task of managing the individuals in your company who you designate as support contacts for your Pegasystems support account. These support contacts have assigned support user roles. As the super-user role, the Support Administrator is responsible for ensuring that designated individuals in your company have appropriate role-based access to your company’s support and self-service resources at Pega.

Your company should have at least three (3) Support Administrators for contingency.

If you are the Support  Administrator for your company, you are responsible for keeping your company’s designated support contacts up to date and for ensuring that your support contacts are assigned the appropriate roles.

If your organization is not affiliated with Pega, Contact the Pega representative for the client you are working with to clarify how your Pega account needs to be set up.

You can Access Support Administrators from below, PDN > Support > Pega Support > MY SUPPORT PORTAL > Support Administrators (Name & Email address)

Reference documents: https://support.pega.com/support-doc/getting-support-pega https://support.pega.com/support-doc/your-role-pega-client

I hope you find this helpful :)

Thanks,

Swathi Duvvala