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Question

 Tanya Singh (TanyaS58)
Cognizant
Tanya Singh
Cognizant
IN
TanyaS58 Member since 2020 219 posts
Cognizant
Posted: Oct 29, 2023
Last activity: Nov 1, 2023
Posted: 29 Oct 2023 16:52 EDT
Last activity: 1 Nov 2023 15:51 EDT
Closed
Solved

how pega knows to increment the case id's count

Suppose you created a case say ABC-1 then next case that you create will be shown as ABC-2 how does pega know to increment the case id's ?

I am attaching a screenshot


***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
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Pega Platform
Case Management
User Experience

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 29 Oct 2023 19:34 EDT
Updated: 1 Nov 2023 15:51 EDT
Anoop Krishna (Anoop Krishna)
Bits in Glass
Associate Technical Lead
Bits in Glass
IN

@TanyaS58 please check the below reference for the clear explanation on case id generation. It explains about old and new mechanism. 

https://support.pega.com/discussion/case-id-generation-mechanism

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