Question
Avasant
IN
Last activity: 26 Sep 2024 11:36 EDT
Case Count - Case Management
Hi Team,
As I'm tracking CRM suites, I would like to understand Pega's methodology for counting cases. Is there any standard documentation that I can refer to?
Looking forward to hearing from you.
Thanks,
Gaurav Dewan
Accepted Solution
Updated: 26 Sep 2024 11:36 EDT
Pegasystems Inc.
CA
PDC can provide the usage metrics of the database and row estimates of each table. System Resources -> Database -> Table
To get case level-specific counts can be done with the help of Report definition.
Pegasystems Inc.
CA
I think you can get the case metrics from PDC.
Avasant
IN
@RameshSangili Sorry, I couldn’t find it on PDC, as there are hundreds of documents. Let me elaborate on my requirements about case count -
1. Are case counts based on parent cases, or even child cases are counted?
2. If I open a case and do not close it the following year, will it be counted as a new case the next year?
It will be helpful to have a reference document that I can look at for my research.
Appreciate your help!
Thanks,
Gaurav Dewan
Accepted Solution
Updated: 26 Sep 2024 11:36 EDT
Pegasystems Inc.
CA
PDC can provide the usage metrics of the database and row estimates of each table. System Resources -> Database -> Table
To get case level-specific counts can be done with the help of Report definition.