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Question

 Siva Sai krishna Pasumarthi (SivaSaikrishnaP)
Infosys

Infosys
IN
SivaSaikrishnaP Member since 2018 2 posts
Infosys
Posted: Dec 22, 2020
Last activity: Dec 22, 2020
Posted: 22 Dec 2020 2:04 EST
Last activity: 22 Dec 2020 16:55 EST
Closed

Cases are not appearing in dashboard but i can see case count in work queue

In my application i have work basket it have 60 cases, but while click on it  showing "Work Queue  is empty". How rectify this issue?

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Pega Platform 7.4
Case Management
Other Industry
Experience Designer
Pega Academy

Posted: 3 years ago
Posted: 22 Dec 2020 16:55 EST
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

I assume you are using the OOTB gadget to check the cases in Work queue. Have a look at the report definition pega calls to show the cases. There must be a filter for Application name or Workgroup, may be any of these are not matching with your cases.

 

 

Regards

Bhavya

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