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Question

 VENKATESH SUBBAIAH (VENKATESHS3832) Technology Architect
Infosys
US
VENKATESHS3832 Member since 2014 1 post
Posted: Jul 21, 2021
Last activity: Dec 31, 2021
Posted: 21 Jul 2021 10:44 EDT
Last activity: 31 Dec 2021 8:19 EST
Closed

unable to see queue item id for dedicated queue processor

Hi,

for some of the cases , when  we are queueing the item to dedicated queue processor, we dont see any item id (pzMessageID) in delayed queue and case is getting struck at that queue processor.

Any possible reason for item id not getting generated for some cases ?

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add platform capability tag***
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Pega Platform 8.3.2 Case Management System Administration Consumer Services Senior System Architect

Posted: 2 years ago
Posted: 31 Dec 2021 8:19 EST
Nandini Potu (NandiniP) Optum global solutions Nandini Potu
Optum global solutions
IN

@VENKATESHS3832 You can try tracing the Queue processing for possible errors like locking issue. If the queue page size is large then also it will not be available and you can see those in broken queue after all the retries.

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