How can a manager1 see two cases in his worklist assigned to him and the other manager2 can see 5 cases in his worklist assigned to him from dashboard
How can a manager1 see two cases in his worklist assigned to him and the other manager 2 can see 5 cases in his worklist assigned to him from dashboard.But manager1 should not see the other cases assigned to different operator
Infosys Limited
IN
Set up the Access Role to restrict visibility of cases:
Open the created Access Role to Object record.
Add the class or classes associated with the cases (e.g., Work- or a specific case type like MyCo-MyApp-Work-MyCase).
Set Open, Read, and other relevant instance-level access as required.
Typically, you would set Read and Open to a condition or expression that checks if the operator ID matches the case's assigned operator ID.
@equals(.pxAssignedOperatorID, tools.getPrimaryPage().getString(".pyUserIdentifier"))
With this access when condition, only the cases assigned to the respective user can access it.
Cognizant
IN
@P.Siva.Praveen for ARO we have the following options:Open modify delete run reports/activities but for read we have Attribute based access control so which one should be the correct approach?
Pegasystems Inc.
GB
@P.Siva.Praveen would you be able to provide further help?
Infosys Limited
IN
You can configure the access when rule with the above condition (mentioned in previous post) for the open instances. Only if the when condition is satisfied then only user can open the case otherwise it wont.