Question
Pegasystems Inc.
US
Last activity: 12 Oct 2023 16:16 EDT
How to link PDC to consultant
I am trying to help the client with access to PDC. If I go to support.pega.com and click on the PDC link I can see my previous client but not my current one. How are these linked to us? I am on the msp.pega.com account as a Pega(employee) Consultant
Thanks.
Accepted Solution
Updated: 12 Oct 2023 16:16 EDT
Pegasystems Inc.
US
Updated: 21 Sep 2023 10:47 EDT
Pegasystems Inc.
GB
@AlexanderNelson The PDC documentation and training can be accessed via the MSP link Access Predictive Diagnostic Cloud .
All the information is also available on the Browse Documentation menu on the PDC page.
Logging in to Pega Predictive Diagnostic Cloud
This is also documented on the Take PDC Training link:
Accessing Predictive Diagnostic Cloud
You did not clarify - are you actually already affiliated to your new client?
@AlexanderNelson The PDC documentation and training can be accessed via the MSP link Access Predictive Diagnostic Cloud .
All the information is also available on the Browse Documentation menu on the PDC page.
Logging in to Pega Predictive Diagnostic Cloud
This is also documented on the Take PDC Training link:
Accessing Predictive Diagnostic Cloud
You did not clarify - are you actually already affiliated to your new client?
Viewing your user profile in My Support Portal
Can you see their account when logged into MSP?
Accepted Solution
Updated: 12 Oct 2023 16:16 EDT
Pegasystems Inc.
US
We ended up reaching out through several internal channels and found support that way. The process for releasing this way is a bit more involved than PDC cloud and is being developed.
The account was needing On-Prem PDC GOV. It was awaiting closing and status update was delayed for some Pega approvals. After this was status update and approval was completed, PDC GOV was sent to clients repository for download and install. Documentation is bundled with product but it is a little light on the On-Prem content. The team was able to find more up-to-date documentation related to PDC GOV through inside channels.
We ended up reaching out through several internal channels and found support that way. The process for releasing this way is a bit more involved than PDC cloud and is being developed.
The account was needing On-Prem PDC GOV. It was awaiting closing and status update was delayed for some Pega approvals. After this was status update and approval was completed, PDC GOV was sent to clients repository for download and install. Documentation is bundled with product but it is a little light on the On-Prem content. The team was able to find more up-to-date documentation related to PDC GOV through inside channels.