Question
Merkle UK
GB
Last activity: 8 Jul 2024 16:41 EDT
Pulse Notification Emails are not being sent
Email (userID and pwd) used to configure to send emails from the case level (to send email part of flow) which is working fine and emails being received to users email from the case.
Configured same Email (UserID and pwd) for Pulse notifications Account(<APPName>PulseNotifications)and test connectivity is success.
pyPulseNotificationsEmailAccount is saved to my application ruleset. Followed the steps - Configuring an email account for Pulse notifications
Users tagged in Pulse notifications are able to receive/see notification msgs when they login to their Portal, but are NOT receiving the Pulse message to their email.
***Edited by Moderator Marije to add Case INC-269602 and solution**