Customizing Pulse Notification e-Mails
Is there a way to adjust the Case related Pulse Notification e-Mails globally?
Essentially I want to make the email more plain and get rid of the header and footer used by the various extension points.
I noticed there's several extension points that appear to be "identical" templates, which one is used used appears to be tied to the kind of post (public, private, tagged user, etc.)
E.G. pyAddPulsePost Email, pyAddUserMentionedPost Email, etc.
For instance updating the Footer for pyAddUserMentionedPost, appeared to impact the email sent when I tagged a user in a public post.
Accepted Solution
Updated: 7 Mar 2024 5:52 EST
Pegasystems Inc.
IN
@Dennis , AFAIK there's no global template. All templates need to be updated individually.
@AZHAM do you see any straightforward solution?
Capgemini
DE
@VikasRaidhan Thanks for the reply, this confirms my suspicion. Should there be another way, I would be happy to learn about it.