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Question

 Santhosh Reddy Mothe (smothe) Tranzformd Santhosh Reddy Mothe
Tranzformd
AU
smothe Member since 2021 4 posts
Tranzformd
Posted: Jun 30, 2022
Last activity: Jul 1, 2022
Posted: 30 Jun 2022 19:53 EDT
Last activity: 1 Jul 2022 2:34 EDT
Closed

Pega Chatbot - extracting chat data into case

I have been creating chatbot channel and would like to map user data such as name, DOB entered in the chat to the case that would be created though the user command.

Is this possible in Pega chatbot?

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Pega Chat Chat and Messaging Lead System Architect

Posted: 2 years ago
Posted: 1 Jul 2022 2:34 EDT
Mithun P (MITHUN.P) Empower Retirement Mithun P
Empower Retirement
IN

@smothe , Hi Could you please try this option, please make the Web chat case type as the Parent case and the case which you have created using the user command as child case and in the Case type rule add the data propagation against the child case.

or else you can use the Update Case shape in the flow and add the child case in the configuration and call a Data transform to populate the details from parent case to child case.

 

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