PEGA chatbot internal error system response
We have a chatbot which creates a chatbot case for each new conversation. The chatbot cases data we are storing in a separate work table. The same application using other case types to create cases and related work pools defined on access group. In the same way we have defined a chatbot related work pool on access group.
We observed that when user is pointed to chatbot work pool, chatbot is able to provide responses, but when we switch the work pool bot is giving internal error. In tracer we found getting access denied messages for the assignment shape. This is not happening when user tries to create the other type of cases without switching work pools. let us know if any one has faced this issue.