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Question

 Anthony Goonawardena (AnthonyG5648)
Virtusa PVT Ltd
Senior Software Engineer
Virtusa PVT Ltd
LK
AnthonyG5648 Member since 2021 2 posts
Virtusa PVT Ltd
Posted: Nov 27, 2023
Last activity: Nov 28, 2023
Posted: 27 Nov 2023 8:21 EST
Last activity: 28 Nov 2023 11:54 EST
Closed

Pega ChatBot - Capability to End Session after Case processing.

Is there any procedure to allow user (using a button click / Chat command / any utility that can be added to flow) to end the Session after case processing is done, other than using option below, ?

End Session Menu Icon  

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Pega Platform 8.8.3
Pega Platform
Chat and Messaging
Case Management
Healthcare and Life Sciences
Senior System Architect

Posted: 1 year ago
Posted: 28 Nov 2023 11:54 EST
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @AnthonyG5648! There are callback options available for Web Messaging - you can refer to the endChat and onEndSession options here: https://docs.pega.com/bundle/customer-service/page/customer-service/uikit-implementation/chat-messaging/web-messaging-widget-callbacks.html

Please let us know if these don't address what you're looking to enable?

Thanks and regards,

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