Issue in Opening a case from email correspondence , After upgarding in PEGA 8.6
As per our business use case ,from email ,user will click on case id link and Pega Log in screen will come . Once they give User id /Pwd -->Default end user portal tagged their access group will be launched and the corresponding case will be opened . All users are having a operator id in the system .
To achieve this , we have used snapstart feature mentioned in :-
Our sample Link is getting generated as below and it has worked ,successfully in Pega 8.4 cloud .
https://unilvr-o2cmdm-stg1-clone.pegacloud.net/prweb/?pyActivity=pyMobileSnapStart&Action=openWorkByHandle&InsHandle=UNILEVER-EU-P2D-WORK POC-2876&&pyShowFullPortal=true&pyPhoneNavRuleMainVisible=true
Now ,we have upgraded to 8.6 cloud .
Post Upgradation ,this link is not working and it is giving me the attached error .
When I tried to open the link from Admin access group in 8.6 , the case is getting opened but the portal is not getting launched .
Can someone ,help us on this on Priorty ?
***Edited by Moderator Marissa to update Support Case Details***
Cognizant Technology Solutions
IN
We have got one temporary work around as:-
pyBlockUnregisteredRequests-->Make this when rule as false.
We have parallelly ,opened INC-175886, to investigate further on this .
Citicorp Services India Private Limited
IN
Hello @AVIKCEMK,
Following community link shall help.
https://community.pega.com/knowledgebase/articles/security/86/verify-requests-application-layer
Thanks,