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Question

 shravan poddaturi (shravanp7060) Amazon Sr. IT App Engineer
Amazon
IN
shravanp7060 Member since 2019 2 posts
Amazon
Posted: Aug 23, 2021
Last activity: Aug 7, 2023
Posted: 23 Aug 2021 13:41 EDT
Last activity: 7 Aug 2023 10:34 EDT
Closed

Issues while upgrading from 7.1.8 to 8.6 -Exception during processing of http request

Facing below issue while trying to bring pega portal up.

 

Aug 23, 2021 5:03:02 PM org.apache.catalina.startup.Catalina start

INFO: Server startup in 31402 ms

17:12:06.136 [http-nio-8080-exec-1] ERROR com.pega.pegarules.web.impl.WebStandardUtil - Exception during processing of http request

java.lang.NullPointerException: null

        at com.pega.pegarules.web.impl.WebStandardUtil.isRestCall(WebStandardUtil.java:63) [prwebj2ee.jar:?]

        at com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(WebStandardImpl.java:376) [prwebj2ee.jar:?]

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_282]

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_282]

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_282]

        at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_282]

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:388) [prbootstrap-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:430) [prbootstrap-8.6.0-101.jar:8.6.0-101]

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Facing below issue while trying to bring pega portal up.

 

Aug 23, 2021 5:03:02 PM org.apache.catalina.startup.Catalina start

INFO: Server startup in 31402 ms

17:12:06.136 [http-nio-8080-exec-1] ERROR com.pega.pegarules.web.impl.WebStandardUtil - Exception during processing of http request

java.lang.NullPointerException: null

        at com.pega.pegarules.web.impl.WebStandardUtil.isRestCall(WebStandardUtil.java:63) [prwebj2ee.jar:?]

        at com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(WebStandardImpl.java:376) [prwebj2ee.jar:?]

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_282]

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_282]

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_282]

        at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_282]

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:388) [prbootstrap-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:430) [prbootstrap-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:164) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

        at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:121) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:622) [servlet-api.jar:?]

        at com.pega.pegarules.internal.web.servlet.WebStandardBoot.service(WebStandardBoot.java:191) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) [catalina.jar:8.0.47]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.47]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.47]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

        at amazon.actiontrace.generation.servlet.StorageBindingFilter.doFilter(StorageBindingFilter.java:40) [GATServletSupport-5.0.0.jar:?]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.47]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) [catalina.jar:8.0.47]

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:94) [catalina.jar:8.0.47]

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504) [catalina.jar:8.0.47]

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) [catalina.jar:8.0.47]

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.0.47]

        at com.amazon.tomcat.valves.QueryLogValve.invoke(QueryLogValve.java:240) [TomcatQueryLogger-8.0.1.jar:?]

        at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) [catalina.jar:8.0.47]

        at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) [catalina.jar:8.0.47]

        at org.apache.catalina.valves.rewrite.RewriteValve.invoke(RewriteValve.java:278) [catalina.jar:8.0.47]

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) [catalina.jar:8.0.47]

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:502) [catalina.jar:8.0.47]

        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1142) [tomcat-coyote.jar:8.0.47]

        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684) [tomcat-coyote.jar:8.0.47]

        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1539) [tomcat-coyote.jar:8.0.47]

        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1495) [tomcat-coyote.jar:8.0.47]

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_282]

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_282]

        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:87) [tomcat-util.jar:8.0.47]

        at java.lang.Thread.run(Thread.java:749) [?:1.8.0_282]

17:12:06.334 [http-nio-8080-exec-1] ERROR com.pega.pegarules.web.impl.WebStandardUtil - Exception during processing of http request

java.lang.NullPointerException: null

        at com.pega.pegarules.web.impl.WebStandardUtil.isRestCall(WebStandardUtil.java:63) [prwebj2ee.jar:?]

        at com.pega.pegarules.web.impl.WebStandardImpl.isCorsRequest(WebStandardImpl.java:1923) [prwebj2ee.jar:?]

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***Edited by Moderator: Pooja Gadige to add platform capability tag, update product version***
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Pega Platform 8.6 Case Management Updates

Posted: 3 years ago
Updated: 3 years ago
Posted: 24 Aug 2021 2:26 EDT
Updated: 24 Aug 2021 3:11 EDT
Kanchan Patwari (patwk) Senior Service Assurance Advisor, Modernization
Pegasystems Inc.
IN

@shravanp7060 What is the tomcat version you are using?

What is the HTTP response status code you are getting while trying to access the application?

 

Enable the following loggers by copying and pasting the logger names into the prlog4j2.xml file and share the PegaRULES.log and catalina.out log

  • LogHttpRequest
  • com.pega.pegarules.session.internal.engineinterface.service.HttpAPI

 

Thanks

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Posted: 3 years ago
Posted: 24 Aug 2021 14:00 EDT
shravan poddaturi (shravanp7060) Amazon Sr. IT App Engineer
Amazon
IN

@patwk  - Hi Kanchan

Tomcat version is 7.1

HTTP response code - 503

here is the output from catalina.out log

 

17:53:53.166 [http-nio-8080-exec-3] ERROR com.pega.pegarules.web.impl.WebStandardUtil - Exception during processing of http request

java.lang.NullPointerException: null

at com.pega.pegarules.web.impl.WebStandardUtil.isRestCall(WebStandardUtil.java:63) [prwebj2ee.jar:?]

at com.pega.pegarules.web.impl.WebStandardImpl.isCorsRequest(WebStandardImpl.java:1923) [prwebj2ee.jar:?]

at com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(WebStandardImpl.java:408) [prwebj2ee.jar:?]

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_302]

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_302]

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_302]

at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_302]

at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:388) [prbootstrap-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:430) [prbootstrap-8.6.0-101.jar:8.6.0-101]

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@patwk  - Hi Kanchan

Tomcat version is 7.1

HTTP response code - 503

here is the output from catalina.out log

 

17:53:53.166 [http-nio-8080-exec-3] ERROR com.pega.pegarules.web.impl.WebStandardUtil - Exception during processing of http request

java.lang.NullPointerException: null

at com.pega.pegarules.web.impl.WebStandardUtil.isRestCall(WebStandardUtil.java:63) [prwebj2ee.jar:?]

at com.pega.pegarules.web.impl.WebStandardImpl.isCorsRequest(WebStandardImpl.java:1923) [prwebj2ee.jar:?]

at com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(WebStandardImpl.java:408) [prwebj2ee.jar:?]

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_302]

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_302]

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_302]

at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_302]

at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:388) [prbootstrap-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:430) [prbootstrap-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:164) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:121) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

at javax.servlet.http.HttpServlet.service(HttpServlet.java:622) [servlet-api.jar:?]

at com.pega.pegarules.internal.web.servlet.WebStandardBoot.service(WebStandardBoot.java:191) [prbootstrap-api-8.6.0-101.jar:8.6.0-101]

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) [catalina.jar:8.0.47]

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.47]

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.47]

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

at amazon.actiontrace.generation.servlet.StorageBindingFilter.doFilter(StorageBindingFilter.java:40) [GATServletSupport-5.0.0.jar:?]

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.47]

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.47]

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) [catalina.jar:8.0.47]

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:94) [catalina.jar:8.0.47]

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504) [catalina.jar:8.0.47]

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) [catalina.jar:8.0.47]

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.0.47]

at com.amazon.tomcat.valves.QueryLogValve.invoke(QueryLogValve.java:240) [TomcatQueryLogger-8.0.1.jar:?]

at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) [catalina.jar:8.0.47]

at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) [catalina.jar:8.0.47]

at org.apache.catalina.valves.rewrite.RewriteValve.invoke(RewriteValve.java:278) [catalina.jar:8.0.47]

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) [catalina.jar:8.0.47]

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:502) [catalina.jar:8.0.47]

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1142) [tomcat-coyote.jar:8.0.47]

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684) [tomcat-coyote.jar:8.0.47]

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1539) [tomcat-coyote.jar:8.0.47]

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1495) [tomcat-coyote.jar:8.0.47]

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_302]

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_302]

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:87) [tomcat-util.jar:8.0.47]

at java.lang.Thread.run(Thread.java:749) [?:1.8.0_302]

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Posted: 3 years ago
Posted: 25 Aug 2021 7:01 EDT
shravan poddaturi (shravanp7060) Amazon Sr. IT App Engineer
Amazon
IN

@patwk  Tomcat versio 8.x

attached Catalina.out log file, modified log4j2.xml unable to find RULES.log log. I am checking on the directory changes previously it was prlogging.xml

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