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Question

 Mike Helene Labrado (Mike Helene)
Labb Consulting

Labb Consulting
PH
Mike Helene Member since 2018 13 posts
Labb Consulting
Posted: Mar 10, 2020
Last activity: Mar 11, 2020
Posted: 10 Mar 2020 4:29 EDT
Last activity: 11 Mar 2020 22:40 EDT
Closed

access group and case type offline enabled but not working

Access group and case type are offline enabled but the application is still not working offline. What seems to be the problem?

 

***Edited by Moderator Marissa to update platform capability tags****

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Case Management
Security

Posted: 4 years ago
Posted: 10 Mar 2020 7:07 EDT
Praveen Palagani (palas3)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Mike,

Thanks for posting the query.

1. After you enable the appropriate access groups for offline access, you need to confirm the access groups are offline enabled. In the Mobile channel interface, on the Configuration tab, under Offline access, select the Access groups have been configured to allow offline use of this mobile app checkbox as shown in the attached image.

 

2. Before you enable a case type for offline processing, confirm that the case type uses the starting flow pyStartCase to initialize processing and instantiate cases in a stage-based case life cycle. 

 

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