Question
Accenture Inc.
Accenture Inc.
PH
Accenture Inc.
Posted: Mar 23, 2020
Last activity: Mar 24, 2020
Last activity: 24 Mar 2020 4:31 EDT
Closed
Troubleshoot offline-enabled applications in a browser
After enabling the "Enable offline troubleshooting with a browser" checkbox, pega would ask again for a password then crashes. Why does that happen?
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 5 years ago
PEGA
Pegasystems Inc.
US
Posted: 5 years ago
Accenture Inc.
Accenture Inc.
PH
No error messages, either it asks for a password then "hangs" or it just directly "hang" up.
Posted: 5 years ago
PEGA
Pegasystems Inc.
PL
Please run the whole scenario again, but first open the browser's Inspector to see JavaScript console. Then share all logs here or raise a service request to Pega if you feel more comfortable sharing them privately. Without the logs we are unable to help you.
Hi Mike,
Do you see any error message in logs or screen when it happened?
Also, you need to update the authentication part of offlinehttp service package for offline troubleshooting.
Ref Article:- https://community.pega.com/knowledgebase/articles/pega-mobile/troubleshooting-offline-enabled-applications-tracer-tool-browser
Let me know if that helps!