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Question

 Robert-Jan Streng (RobertJanStreng)
Atos Consulting
Partner Business Process Management
Atos Consulting
NL
RobertJanStreng Member since 2014 17 posts
Atos Consulting
Posted: Oct 31, 2018
Last activity: Feb 17, 2021
Posted: 31 Oct 2018 12:22 EDT
Last activity: 17 Feb 2021 10:12 EST
Closed
Solved

Mobile client and offline-enable cases seem to cause a problem

When I start an application on the mobile client (Pega 8.1, iOS, mobile Proprietary information hidden) it starts well if the application does not contain cases that are enabled for offline use. But if we enable one case type for offline use, we cannot login to the application: after submitting user credentials we are thrown back to the opening screen of the mobile app with the url.

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  • Ajay Pittampalli Feba Roy SaiChand Sunkara Sandarsh TB Tondapu Praneeth Chowdary and 33 More

Accepted Solution

Posted: 6 years ago
Posted: 5 Nov 2018 5:04 EST
Radosław Nowak (Radosław Nowak)
PEGA
Principal Product Manager, Case Management
Pegasystems Inc.
PL

Let me paste the instructions again. This time I'm reattaching the images right from my hard drive:

iOS: Viewing logs with Xcode

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

  • Select connected device:

Show More

Let me paste the instructions again. This time I'm reattaching the images right from my hard drive:

iOS: Viewing logs with Xcode

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

  • Select connected device:

  • Install application on the iOS device. You may also download ipa file and "drag and drop" it to "Installed Apps" area of "Devices" window (you can also choose "+" and browse the ipa file):

  • You may need to click "arrow" button to show the device console:

  • Start installed application on the device and see logs:

  • You can delete or save the console using buttons in bottom-right corner:


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Posted: 6 years ago
Posted: 1 Nov 2018 7:55 EDT
Robert-Jan Streng (RobertJanStreng)
Atos Consulting
Partner Business Process Management
Atos Consulting
NL

I have checked and it seems that I conform to the guidelines mentioned.

How can I get the mobile application logs for iOS? I've seen a post for Android, but not for iOS.

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Posted: 6 years ago
Posted: 2 Nov 2018 5:30 EDT
Radosław Nowak (Radosław Nowak)
PEGA
Principal Product Manager, Case Management
Pegasystems Inc.
PL

Please refer to Apple support pages to learn how to read iOS application logs. For your convenience, I'm attaching a copy of our internal instructions:

iOS: Viewing logs with Xcode

 

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

Screen Shot 2015-02-25 at 16.04.23.png

 

  • Select connected device:

Screen Shot 2015-02-25 at 16.06.32.png

 

Show More

Please refer to Apple support pages to learn how to read iOS application logs. For your convenience, I'm attaching a copy of our internal instructions:

iOS: Viewing logs with Xcode

 

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

Screen Shot 2015-02-25 at 16.04.23.png

 

  • Select connected device:

Screen Shot 2015-02-25 at 16.06.32.png

 

  • Install application on the iOS device. You may also download ipa file and "drag and drop" it to "Installed Apps" area of "Devices" window (you can also choose "+" and browse the ipa file):

Screen Shot 2015-02-25 at 16.10.06.png

 

  • You may need to click "arrow" button to show the device console:

               Screen Shot 2015-02-25 at 16.13.55.png

  • Start installed application on the device and see logs:

Screen Shot 2015-02-25 at 16.13.27.png

  • You can delete or save the console using buttons in bottom-right corner:

                    Screen Shot 2015-02-25 at 16.21.07.png

 


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Posted: 6 years ago
Posted: 4 Nov 2018 6:38 EST
Robert-Jan Streng (RobertJanStreng)
Atos Consulting
Partner Business Process Management
Atos Consulting
NL

Thanks. You refer to picture in PegaMesh that are "restricted" so I cannot access them.

I see that notifications are not supported in the Pega Mobile Express app. Could it be the case that the same holds for working offline? Because that may provide an explanation....

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Posted: 6 years ago
Posted: 4 Nov 2018 7:31 EST
James Hall (HALLJ) Senior Software Architect, Shared User Services Engineering
Pegasystems Inc.
US
No. Push notifications registration doesn't block offline portal launch. Most likely causes are data sync failure due to unsupported rules or custom JavaScript in the portal harness. - James
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  • Kensho Tsuchihashi Dhanasekar Srinivasan Avik Mitra Suresh mani Cloe Walker and 2 More

Accepted Solution

Posted: 6 years ago
Posted: 5 Nov 2018 5:04 EST
Radosław Nowak (Radosław Nowak)
PEGA
Principal Product Manager, Case Management
Pegasystems Inc.
PL

Let me paste the instructions again. This time I'm reattaching the images right from my hard drive:

iOS: Viewing logs with Xcode

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

  • Select connected device:

Show More

Let me paste the instructions again. This time I'm reattaching the images right from my hard drive:

iOS: Viewing logs with Xcode

  • Open Xcode and select Window->”Devices” from the menu (CMD+Shift+2):

  • Select connected device:

  • Install application on the iOS device. You may also download ipa file and "drag and drop" it to "Installed Apps" area of "Devices" window (you can also choose "+" and browse the ipa file):

  • You may need to click "arrow" button to show the device console:

  • Start installed application on the device and see logs:

  • You can delete or save the console using buttons in bottom-right corner:


Show Less
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