Giving no access to "Open" for that case type for all roles should work. This will create/modify Access of Role to Object instance for the case type class and giving 0 to Open instances access control.
You can try the same setting manually. Let us know if this helps
We can help with screenshots if needed.
Posted: 6 years ago
Posted: 27 Apr 2016 14:23 EDT
Clarence Lewis (lewic)
Senior Solutions Consultant
Access Manager should be straight forward and work as per configuration. If not, try this:
Each case type eventually have one starter flow. So, you can go to your starter flow (Pega 7 and above it's pyStartCase if you leverage Case Designer) rule definition, Process Tab and use Start Conditions and/or security options. If you use security option, only users who have at least one of the privileges listed to use this flow.