Hi All,

   While I am going through the "Work Pools and Access Groups" in Pega documentation I found below two points when we leave work pools list empty in access groups confusing me. When we leave work pool list empty in access group how come "Users that belong to the access group associated with the work pool open" statement is valid? The second point is even more confusing. Could someone please explain me what does it mean?

• At run time, if you leave a work pool list empty and the Application rule is not used for work pools, the system behaves in the following manner:
  • When users that belong to the access group associated with the work pool open an application, the Application Explorer class autocomplete field is empty, and no classes appear in the tree.
  • Users that belong to the access group associated with the work pool cannot create cases. The work pool list does not affect which cases the user can update. The list determines only the types of cases that the user can create. The assignments that the user can open and update are determined by access roles and ruleset lists, not by work pools.

Thank you.