Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Mandar Kulkarni (MandarK6)
Infosys

Infosys
US
MandarK6 Member since 2013 10 posts
Infosys
Posted: Dec 20, 2019
Last activity: Nov 11, 2020
Posted: 20 Dec 2019 6:54 EST
Last activity: 11 Nov 2020 6:50 EST
Closed

Update case level SLA dynamically

we need to update case level goal and dead line after first assignment in flow. Looks like there are OOTB APIs available but all of them are updating SLA setting for corresponding assignment.

Any approach to modify case level SLA?

To see attachments, please log in.
Case Management

Posted: 4 years ago
Updated: 4 years ago
Posted: 11 Nov 2020 5:32 EST
Updated: 11 Nov 2020 6:50 EST
Dinesh Reddy (DineshReddyMeka)
LTI
System Achitect
LTI
IN

Use this ootb Activity :ActionChangeWorkSLAProps

use the SLA rules with property and when we call the ActionChangeWorkSLAProps make sure that u will have the deadline and goal properties for the SLA. It will recalculate the Case level case and sets all the pxurgencywork properties to 0.

 

 

 

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice