Add a URL in a chat transcript
Hi,
How can I add something to the chat transcript?
For example, I would like to add a URL automatically at the end of each chat. I want this to be part of the flow and I wanted to be done automatically.
Thank you
Pegasystems Inc.
IN
This is not supported and would be a misleading. The Chat Transcript is a record of the conversation between the customer and CSR. It shouldnot contain any information that was not exchanged.
Willis Towers Watson
US
Hi Avishek,
I don't think it would be misleading. It would something similar to the Phrase from the CSRs end to the customer. Both the CSR and the customer will see it as part of the chat and both will be aware of it.
Instead of sending email survey, it would be a URL added at the end automatically on the CSR behalf. it is not necessary that it gets included in the transcript log attachment if that is misleading but the idea is that the customer gets a survey URL link at the end to take a survey.
Thank you for your response.