On CS chat application when do wrap-up, the conversation get ended and transcript email has been sent to requestor email address with attached txt file.
1. The attached chatlog.txt file is an below format.
SYSTEM said - Customer has connected. @ 10:34PM,
Customer said - hello @ 10:34PM
Marley said - hello @ 10:34PM
Marley said - Greetings @ 10:34PM
Customer said - Good day @ 10:34PM
Customer said - I have questions on a request i submitted last week @ 10:34PM
System said - The chat session has disconnected @ 10:35PM