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Question

 sharath potla (sharathp9061)
JP Morgan Chase & Company

JP Morgan Chase & Company
US
sharathp9061 Member since 2019 2 posts
JP Morgan Chase & Company
Posted: Mar 6, 2019
Last activity: Mar 7, 2019
Posted: 6 Mar 2019 21:25 EST
Last activity: 7 Mar 2019 7:41 EST
Closed

How to auto close a case,which is having status as Pending-

Hello,

I want to check the case status every morning 7:00 Am and close them with status resolve-Withdrawn if there any cases still processing.

I have tried following steps, But it is not working. Is any other way to handle this. Please see the attachment for better understanding.

1. Obj-browse to create a page list (tempPage) of open Work instances

2. For each embedded page (tempPage.pxResults), call pxForceCaseClose activity to withdraw

Thanks.

***Edited by Moderator: Pallavi to update platform capability tags***

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Case Management

Posted: 5 years ago
Posted: 7 Mar 2019 0:39 EST
Uday Kumar Reddy Teegala (teegu) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Obj-Open gives you list so using that list you need iterate the list and in every iteration perform obj-open and call the pxForceCaseClose 

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Posted: 5 years ago
Posted: 7 Mar 2019 7:41 EST
venkata sandeep chittinedi (sandeep chittinedi)
Standard Chartered GBS Pvt Ltd

Standard Chartered GBS Pvt Ltd
IN

1. obj-browse -- gives you results -- tempPage

2. Loop over tempPage.pxResults

         2.1. open-by-handle using InstanceHandle

         2.2. Call pxForceCaseClose

 

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