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Question

 Prabhu Subramani (PrabhuS7)
Tata Consultancy Services

Tata Consultancy Services
IN
PrabhuS7 Member since 2014 9 posts
Tata Consultancy Services
Posted: Dec 7, 2016
Last activity: Dec 19, 2016
Posted: 7 Dec 2016 22:06 EST
Last activity: 19 Dec 2016 1:02 EST
Closed

Pend a Case

Hi All,

I have a requirement to pend a case for some time interval at any point of time in a process.So i have configured case wide optional process but

when the case is to routed to a workbasket(thru wait shape) in a optional process still case showing in current user's worklist as well

 please help me on this asap.

***Moderator Edit: Vidyaranjan| Updated Categories***

 

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Case Management

Posted: 7 years ago
Posted: 8 Dec 2016 0:25 EST
Shivram Bhupathi (ShivRamB)
PEGA
Senior Manager, Training & Enablement
Pegasystems Inc.
IN

Hi Prabhu,

this is expected to move to Workbasket, maybe select Checkbox 'Permit end user to Perform'. however if you can share some more information , any log or configuration how you have done, that should help all to answer your query.

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Posted: 7 years ago
Posted: 8 Dec 2016 2:22 EST
Prabhu Subramani (PrabhuS7)
Tata Consultancy Services

Tata Consultancy Services
IN

Hi Shiva,

Checkbox 'Permit end user to Perform' is used for end user to perform something on the cases while it is wating at workbasket.

My doubt is, case exist in current user's worklist also after its moved to wait workbasket, Its like duplicate.

Can i have different approach for this instead using wait shape.Is there any OOTB actvity for pend a case

  

 

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Posted: 7 years ago
Posted: 8 Dec 2016 6:11 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hi

Which version you are on ? I tried on 7.2.1 and cant see the item in my worklist ?

Can you share screenshot of your configuration as well ?

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Posted: 7 years ago
Posted: 8 Dec 2016 22:10 EST
Prabhu Subramani (PrabhuS7)
Tata Consultancy Services

Tata Consultancy Services
IN

Hi Santanu,

Did you pend a case from optional process? since the current assignment is opened when i click on optional process(pend case),

the workobject still exist in current user's worklist. Is there any OOTB to save and close current assignment

 

Thanks,

Prabhu S

 

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Posted: 7 years ago
Posted: 18 Dec 2016 22:35 EST
Prabhu Subramani (PrabhuS7)
Tata Consultancy Services

Tata Consultancy Services
IN

Hi Santanu,

I have attached Pend Case approach document,Kindly check and give your suggestions.If my approach is wrong

kindly suggest me a new approach

Once again

I mentioned my requirement below.

User can pend a case at any assignment in entire case process for particular days.once the pend duraion completed it should be 

available in same user worklist.

Thanks,

Prabhu S

 

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Posted: 7 years ago
Posted: 19 Dec 2016 1:02 EST
Prudhvi Nallam (Prudhvi Ranjan Nallam)
BlueRose Technologies
Senior Consultant
BlueRose Technologies
AU

Hi PrabhuS7,

Have you kept "Declare_pzRecentsCache.pxUpdateDateTime Changes" as a refresh condition for the layout in which you are referring worklist.

Thanks,

Prudhvi

 

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