Closed
Solved
Email Connectivity Issue in Pega 8.1
Hi,
Trying to test connectivity for email account in Pega 8.1 on IBM WebSphere Application Server Network Deployment/ Proprietary information hidden, encountered the following error:
Date and time5/11/18 4:22 PM
Details
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Hi,
Trying to test connectivity for email account in Pega 8.1 on IBM WebSphere Application Server Network Deployment/ Proprietary information hidden, encountered the following error:
Date and time5/11/18 4:22 PM
Details
DEBUG: setDebug: JavaMail version 1.5.5
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]
DEBUG: Exception loading provider, THROW:
java.lang.ClassCastException: javax.mail.Transport com.sun.mail.smtp.SMTPTransport
at javax.mail.Session.getService(Session.java:807)
at javax.mail.Session.getTransport(Session.java:741)
at javax.mail.Session.getTransport(Session.java:682)
at javax.mail.Session.getTransport(Session.java:662)
at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.connectOutboundInternal(JavaEmailClient.java:292)
at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.connectOutbound(JavaEmailClient.java:269)
at com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient.testConnection(JavaEmailClient.java:506)
at com.pega.platform.integrationengine.client.email.internal.PegaEmailClientImpl.testConnection(PegaEmailClientImpl.java:826)
at com.pegarules.generated.pxTestEmailConnectivity_080101_3585126688938627673.pxTestEmailConnectivity08_01_01(pxTestEmailConnectivity_080101_3585126688938627673.java:108)
at com.pegarules.generated.pxTestEmailConnectivity_080101_3585126688938627673.invoke(pxTestEmailConnectivity_080101_3585126688938627673.java:72)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:222)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:119)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:9234)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflectionWithException(LibrarySupport.java:275)
at java.lang.invoke.DirectHandle.invokeExact_thunkArchetype_L(DirectHandle.java:300)
at java.lang.invoke.BruteArgumentMoverHandle.invokeExact_thunkArchetype_X(ArgumentMoverHandle.java:406)
at java.lang.invoke.CollectHandle.invokeExact_thunkArchetype_X(CollectHandle.java:122)
at java.lang.invoke.FilterReturnHandle.invokeExact_thunkArchetype_X(FilterReturnHandle.java:59)
at java.lang.invoke.AsTypeHandle.invokeExact_thunkArchetype_X(AsTypeHandle.java:49)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_1d54f67e392ca39c739c3c83f1b7e9c3.step6_circum0(ra_action_smtpconnectivity_1d54f67e392ca39c739c3c83f1b7e9c3.java:681)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_1d54f67e392ca39c739c3c83f1b7e9c3.perform(ra_action_smtpconnectivity_1d54f67e392ca39c739c3c83f1b7e9c3.java:179)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3556)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10878)
at com.pegarules.generated.activity.ra_action_pysmtpconnectivity_0cb69209946d18ef5b7d06a51c2f0ce7.step3_circum0(ra_action_pysmtpconnectivity_0cb69209946d18ef5b7d06a51c2f0ce7.java:338)
at com.pegarules.generated.activity.ra_action_pysmtpconnectivity_0cb69209946d18ef5b7d06a51c2f0ce7.perform(ra_action_pysmtpconnectivity_0cb69209946d18ef5b7d06a51c2f0ce7.java:105)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3556)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runRule(DeclarativePageDirectoryImpl.java:1143)
at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runLoadActivity(DeclarativePageDirectoryImpl.java:456)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.loadDataPage(ReadOnlyDataPageHandler.java:242)
at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPage(ReadOnlyDataPageHandler.java:408)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.findDataPageInCurrentDir(AbstractPageDirectory.java:948)
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage(AbstractPageDirectory.java:728)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:366)
at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getPage(ThreadPageDir.java:324)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.getPage(PRThreadImpl.java:567)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2240)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2209)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2187)
at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2169)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:1012)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.ContextProcessor.processSection(ContextProcessor.java:1323)
at com.pega.pegarules.session.internal.mgmt.autostreams.uicomponent.context.RuntimeContextTree.loadSection(RuntimeContextTree.java:487)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.buildSection_1(ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.java:265)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.includeSectionBody_1(ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.java:271)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.performStream_1(ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.java:322)
at com.pegarules.generated.flowaction.ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.execute(ra_stream_pysmtpconnectivity_c7312758cbeb47e097c51b8a02e5c668.java:110)
at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:781)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)
at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:423)
at com.pegarules.generated.html_section.ra_stream_pzmodalaction_e91e4a3be920e73d8383372991f409cd.performStream_9(ra_stream_pzmodalaction_e91e4a3be920e73d8383372991f409cd.java:2537)
at com.pegarules.generated.html_section.ra_stream_pzmodalaction_e91e4a3be920e73d8383372991f409cd.execute(ra_stream_pzmodalaction_e91e4a3be920e73d8383372991f409cd.java:151)
at com.pega.pegarules.session.internal.mgmt.StreamBuilderTools.appendStreamKeepProperties(StreamBuilderTools.java:781)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.getStream(IncludeStreamRuntime.java:332)
at com.pega.pegarules.session.internal.mgmt.autostreams.IncludeStreamRuntime.emitIncludeStreamReference(IncludeStreamRuntime.java:252)
at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuntimeImpl.emitIncludeStreamReference(AutoStreamRuntimeImpl.java:423)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.sectionBodyIncludeInCell_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2182)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.sectionIncludeInCell_pzModalAction_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2291)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.layoutBody_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2301)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.pzLayoutBodyWrapper_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2140)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.pzLayout_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2326)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.pzSectionBody_1(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:307)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.performStream_4(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:2333)
at com.pegarules.generated.html_section.ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.execute(ra_stream_pymodaltemplate_4fb6bf59c1fa72052901edee91fa0a16.java:147)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4095)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3917)
at com.pegarules.generated.activity.ra_action_processaction_5ec5e672f009fa6b2c7ec03427a5bbc7.step23_circum0(ra_action_processaction_5ec5e672f009fa6b2c7ec03427a5bbc7.java:2265)
at com.pegarules.generated.activity.ra_action_processaction_5ec5e672f009fa6b2c7ec03427a5bbc7.perform(ra_action_processaction_5ec5e672f009fa6b2c7ec03427a5bbc7.java:440)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3556)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:489)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3718)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:435)
at sun.reflect.GeneratedMethodAccessor79.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1377)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1109)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:963)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:361)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:882)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor36.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:246)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:275)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:220)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:712)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:398)
at sun.reflect.GeneratedMethodAccessor69.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:129)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1124)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:963)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
Any idea how to solve it? Thanks
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Accepted Solution
Posted: 6 years ago
Accenture
Accenture
SG
hi, it works now. I have 3 codeset versions: 08-01-01, 08-01-02, 08-01-03. I disabled all, then it works. Thanks for the help.
Posted: 6 years ago
Updated: 6 years ago
Updated: 12 Dec 2018 7:18 EST
a2a
IT
We have the same error using Pega 8.1 on Websphere Application Sever Proprietary information hidden, did you solve the issue?
Posted: 6 years ago
CTSH
CTSH
CA
Solution from Pega Engineering:
1. Shutdown the server
2. Take a backup of pr_engineclasses table
3. Execute below query:
update rules.pr_engineclasses set pzcodeset = 'pega-disableenginecode' where pzjar = 'mail-1.5.5.jar';
4. Restart the server
Posted: 6 years ago
MOD
Pegasystems Inc.
US
Does the above reply from @DilipKMondal help?
Posted: 6 years ago
PEGA
Pegasystems Inc.
US
If you run this query:
select distinct pzcodeset from rules.pr_engineclasses where pzjar = 'mail-1.5.5.jar';
(if distinct doesn't work on your DB, you can just drop that and review all the results)
Do you see any results that do not match pega-disableenginecode ? If you do, the initial query you ran did not take effect for some reason.
If not and the application has been restarted since that change, I would suggest entering an SR.
Posted: 6 years ago
a2a
IT
Solution from Pega Engineering:
1. Shutdown the server
2. Take a backup of pr_engineclasses table
3. Execute below query:
update rules.pr_engineclasses set pzcodeset = 'pega-disableenginecode' where pzjar = 'mail-1.5.5.jar';
Show More
Solution from Pega Engineering:
1. Shutdown the server
2. Take a backup of pr_engineclasses table
3. Execute below query:
update rules.pr_engineclasses set pzcodeset = 'pega-disableenginecode' where pzjar = 'mail-1.5.5.jar';
4. Restart the serve
Show Less
Posted: 6 years ago
MOD
Pegasystems Inc.
US
Great job everyone on this thread!
I marked your reply as the Correct Answer @GunawanD! If you think another reply should be the correct answer, you can remove this correct answer and mark another.
Posted: 5 years ago
Charlie
Charlie
ID
Hi im still trying about this, and still get error.
can anyone help for this ? im using pega ver 8.1and already create for
SysAdmin\Dynamic System Settings that needed to be setup with true value
Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true
Posted: 5 years ago
MOD
Pegasystems Inc.
US
Hello!
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query.
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Hello!
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage. Once created, please reply back here with the URL of the new post.
We have also sent you a private message opening up a communication channel in case you have any further questions.
Thanks,
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