Hi,

We imported the same email account instance which works fine in the on premise environment but we encountered connectivity issues in the cloud environment. Please find the error details below:

Status:
Fail: Configuration

Message:
The connection to the incoming email server timed out. The server may be unavailable, or the connection configuration may be incorrect.
Disconnect not attempted.

Steps performed:
Step: Establish session for email server – Result: Success
Step: Obtain transport object – Result: Fail
Step: Connect to email server – Result: Not attempted
Step: Disconnect – Result: Not attempted

Could you advise what might be causing this issue? Are there any specific configurations that need to be performed in the cloud environment? Our infrastructure team has confirmed that there are no issues with the SMTP host and port.

Looking forward to your guidance.

Best regards,
Srinivas