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Question

 Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 227 posts
IT Solution Service
Posted: Apr 12, 2024
Last activity: Apr 26, 2024
Posted: 12 Apr 2024 2:08 EDT
Last activity: 26 Apr 2024 10:41 EDT
Solved

SMTP server connection from Pega Cloud

Hello,

 

It is easy to configure customer's SMTP server if our Pega server is on-prem. However, if it is Pega Cloud, and customer's network is connected by public access, it is hard for customer to open SMTP protocol port for security reasons. Are there any approaches or workaround to configure customer's SMTP server on-prem from Pega Cloud (Internet)? 

 

Regards,

 



***Edited by Moderator Rupashree S. to add Capability tags***
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Pega Platform '23.1.1
Security
Pega Cloud
Email

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Accepted Solution

Posted: 7 months ago
Updated: 7 months ago
Posted: 19 Apr 2024 12:35 EDT
Updated: 26 Apr 2024 10:41 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@CloeW938 please follow the documented processes.

https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/pcs-connectivity-options.html

https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/pega-cloud-support-customizations.html

https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/pcs-connectivity-options.html

 

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