Question
Capgemini Sverige AB
SE
Last activity: 13 Apr 2018 14:51 EDT
Intent Tasks are being picked wrongly since Task class & Starting Flow are same
Hi,
Can we have different Intent Tasks with the same Task class & Starting Flow (Intent Tasks are of different name)? we have a requirement to use so, but it's not picking the correct intent and always picking the first Intent that is found in the D_Interaction_Driver categories with this Task class and flow name for different Intents.
D_Interaction_Intents page is getting populated with the same intent details always.
Is there any way of customization that we can handle this scenario?
Thanks,
Srini
Pegasystems Inc.
US
I'm not sure I fully understand. In both cases, you want the same flow to be invoked but the task name should be different? Can you elaborate on the use case for the different task name?
Capgemini Sverige AB
SE
Yes, we use the same flow to be invoked in both tasks. but the task names are different, task names are different. based on task name, business functionality will changes for each task internally.
Basically, here we have upgraded application from 6.2 to 7.2. it was working fine in 6.2 with same Task class and starting activity in 6.2, but in 7.2 it's unable to handle the OOTB logic while pulling the Intent from Interaction Drive.
Thanks,
Srini
Pegasystems Inc.
US
Hi Srini,
I am not sure that your requirement can be easily implemented for now.
I did a search on how intent task is created. Hope this will help you in some way.
Basically, you can create the Data Sources that map the class of the Task to the category in the Interaction Driver.
Steps to create Intent Task:
First we need choose the category in which you want to put the Intent Task
This associates the Intent Task with the data source that is configured in the Interaction Driver category
Give the task a name and description.
The associated class field allows us to choose which interaction this Task can be used for, or if we want it to be available for all interaction types then we enter PegaCA-Work-Interaction
Starting flow name of your case.
Hi Srini,
I am not sure that your requirement can be easily implemented for now.
I did a search on how intent task is created. Hope this will help you in some way.
Basically, you can create the Data Sources that map the class of the Task to the category in the Interaction Driver.
Steps to create Intent Task:
First we need choose the category in which you want to put the Intent Task
This associates the Intent Task with the data source that is configured in the Interaction Driver category
Give the task a name and description.
The associated class field allows us to choose which interaction this Task can be used for, or if we want it to be available for all interaction types then we enter PegaCA-Work-Interaction
Starting flow name of your case.