How to install Pega Virtual Intelligent Assistant in Pega 7.3
I'm unable to find any documentation for installing Pega Virtual Intelligent Assistant. I need the installation guide for installing Virtual Intelligent Assistant.
Also I'm unable to find any documentation for installing the Facebook channel component downloaded from pega exchange. I need the installation guide for installing Virtual Intelligent Assistant.
***Edited by Moderator Marissa to add SR Details***
Hi,
Please refer the below links, should be helpful
https://docs-previous.pega.com/conversational-channels/84/conversational-channels
https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm
Thank You
The Facebook channel component can be downloaded from Pega Exchange.
https://community.pega.com/marketplace/components/facebook-channel
Hello Hemanth,
The below link clearly explains how to start with pega virtual intelligent assistant and softwares needed to work with.
https://collaborate.pega.com/question/need-help-start-virtual-assistant
Hope this helps.
Thanks,
Hari.
Hi,
Using the Email/facebook channel, based on the keywords in content of the email i need to create different cases. please let me know if this can be achieved. i have created a email channel and configured it to my mailbox.
Thanks in advance
Hi Puneeth,
We see that you have created a new post for this question: Create cases using keywords in Email received in email channel virtual assistant
Great practice!
Seems no one understand the question, we have installation guide for all products but for Pega IVA, it is not coming as framework. it is download similar to Pega platform where we need to setup DB, application server etc., But there is no installation guide for IVA.
Hi, IVA isn’t something you need to install. E-mail channel and WebChatbot is available OOTB as part of platform. FacebookMessenger channel is an integration with 3rf party service and it is available as component, you can download it from Exchange, import to your Pega platform and add this component to your application.
There’s no installation guide as this is something bulit-in. You don’t need to install it.
The situation could be different if you want to use IVA within the Customer Service application - this could require some additional steps - is this the case?
Hi ,
You need to buy seperate license for Pega IVA as per the pega help as there seems to be no trial version available.
https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#mcp/tasks/mcp-adding-webchat-chatbot-cases-tsk.htm