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DilipanV105 Member since 2012 148 posts
Atos Syntel
Posted: Nov 10, 2017
Last activity: Nov 29, 2017
Closed

Work on assignment present in another user's WorkList

Is it possible for a User to open and update an assignment present in a different user's WorkList (assuming that the lock on the assignment has expired).

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Case Management
User Experience

Posted: 7 years ago

If the lock expires, other users should be able to perform on the work object. I even confirmed the same at my end.

The assignment will not get greyed out for me even though the lock is held by some other operator(provided the first operator has access). If the assignment is greyed out, it means that the user doesn't have access to work on it.

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