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Question

 Vamshidhar Cirra (vreddyxx)
Bristol Myers Squibb

Bristol Myers Squibb
US
vreddyxx Member since 2010 4 posts
Bristol Myers Squibb
Posted: Jun 23, 2017
Last activity: Aug 16, 2017
Posted: 23 Jun 2017 16:01 EDT
Last activity: 16 Aug 2017 10:48 EDT
Closed

First service Call before the screen pop

We are using

PBX/Switch: Avaya

Voice Platform: Genesys Voice Platform 8.1

Pega Components: CSHC 7.21 on Pega 7.2

Pega Call Engine: Proprietary information hidden

I tried to trace on "connectionAlerting" but was not able trace any events in the tracer. Can you please let us know which service is triggered before screenpop is displayed.

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Posted: 7 years ago
Posted: 23 Jun 2017 18:33 EDT
Swarnendu Mukherjee (SwarnenduM)
BUPA
Swarnendu Mukherjee
BUPA
AU

Hi,

As per I am aware, for JTAPI, the service-java rule called is 'ConnectionAlerting’. This would be called before generating the Pop-up to UI. And it inovkes an activity 'CallCtlConnAlertingEv’.

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Posted: 7 years ago
Posted: 26 Jun 2017 12:19 EDT
Vamshidhar Cirra (vreddyxx)
Bristol Myers Squibb

Bristol Myers Squibb
US

Hi,

     Thanks for the reply, you are right, for jtapi its "ConnectionAlerting", found out for Genesys, its Rule-Service-Java.ringing.

 

My CTI Engine is local and want to divert all the traffic to one particular PRPC node. If it is possible, how can we do it and Would like to know, from where these services are called from?

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Posted: 7 years ago
Posted: 27 Jun 2017 5:24 EDT
Swarnendu Mukherjee (SwarnenduM)
BUPA
Swarnendu Mukherjee
BUPA
AU

Hi,

Pls try to evaluate ScreenPopControl control. Hopefully you will get some more details. I did use fiddler to find out your answer and saw that this is being triggered through Javascript.. 

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