Window.Print() is not working in Safari Browser
Hi All,
Recently upgraded from 7.1 to 7.2.2.
I used a Button (see button configuration in attachment) which refers Control (see attachments Control.png for code).
In that control I have used below code to print. Its working fine in Chrome ,IE,Mozilla but not Safari (All versions).
It worked for all browsers in 7.1. But in 7.2.2 its an issue with Safari (All versions)
function myFunction()
{
window.print();
}
Any suggestions ??
Thanks
Sateesh Yennam
***Moderator Edit: Vidyaranjan | Updated SR details***
Accepted Solution
Virtusa Corporation
US
Server side changes solved this issue. There will be Web level authentication for browsers to print screen. If we change that level for safari browser then it gets authentication to print the screen.
Updated: 8 Jun 2017 3:21 EDT
Pegasystems Inc.
IN
Hi Sateesh,
I read that there is an SR associated to this question and it's being worked upon by a support professional. To avoid duplication of efforts, I would request you to continue the troubleshooting in the SR.
I have tagged the SR number along with the issue description for the reference of the support engineer as well.
Once the issue is fixed, I would request you to post the resolution steps here in the community for the benefit of the wider audience here.
Thanks!
Pegasystems Inc.
IN
Hello Sateesh,
Thanks for posting the reported behavior in PSC :)
I tried to replicate the behavior with the custom control as you have shared in the screenshot. However, I am able to see the print functionality working in Safari and chrome browser using Pega 7.2.2. Refer the attached screenshots for your quick reference showing the print popup and log statement in browser console. Only difference being in Chrome, the print view is displayed. Did you mean that this is not working?
Since Support request is raised, you can track the progress on this SR number mentioned.
Regards,
Rincy
Accepted Solution
Virtusa Corporation
US
Server side changes solved this issue. There will be Web level authentication for browsers to print screen. If we change that level for safari browser then it gets authentication to print the screen.