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Question

 ARULDEVAN T.T (Devan)
Virtusa

Virtusa
IN
Devan Member since 2014 34 posts
Virtusa
Posted: Apr 4, 2017
Last activity: Apr 6, 2018
Posted: 4 Apr 2017 22:36 EDT
Last activity: 6 Apr 2018 19:26 EDT
Closed
Solved

Attachments not linked to case after update from 7.1.9 to 7.2.2.

Hi Team,

After the update of the system from 7.1.9 to 7.2.2 the attachments are not linked witht the cases.

When checked the rule base, there was a update in the source activity of the "D_AttachmentList" data page.

Did anyone faced similar issue?

Thanks,

Aruldevan



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Accepted Solution

Posted: 7 years ago
Posted: 4 Apr 2017 23:59 EDT
ARULDEVAN T.T (Devan)
Virtusa

Virtusa
IN

Team,

Found the issue and fixed. This is due to the product update in the data page.the rule is specialized in application ruleset. incorporated the changes in the application ruleset.

Thanks.

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