Question
TATA CONSULTANCY SERVICES
US
Last activity: 28 Feb 2019 13:32 EST
Signifiance of Visual Cue in Intent Task
Context: I'm trying to configure a New Intent Task for a Driver Category. Under Intent Conditions Tab.. I want to add an Intent When condition so that the Intent Task can be suggested/auto-launched. I could see a Field named - 'Visual Cue'
Question: What should be specified in -- "Visual Cue" ? Signifiance of this Field.
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Accepted Solution
Pegasystems Inc.
US
The visual cue is no longer used, and this should be documented, thanks for pointing this out. This used to allow the developer to designate a visual indicator (e.g. icon, such as a lightbulb, etc.) when the suggested intent was displayed in the interaction driver. The current Customer Interaction Portal interaction driver uses pre-set visual indicators for consistency, so you are not required to set a Visual Cue in the suggested intent configuration.
TATA CONSULTANCY SERVICES
US
Any thoughts on this ?
Thanks
Hari Kumar Alampuru
Pegasystems Inc.
US
Hello,
Thanks for your question. I am currently seeking the correct Subject Matter Expert to help you. They will reply shortly.
Accepted Solution
Pegasystems Inc.
US
The visual cue is no longer used, and this should be documented, thanks for pointing this out. This used to allow the developer to designate a visual indicator (e.g. icon, such as a lightbulb, etc.) when the suggested intent was displayed in the interaction driver. The current Customer Interaction Portal interaction driver uses pre-set visual indicators for consistency, so you are not required to set a Visual Cue in the suggested intent configuration.
TATA CONSULTANCY SERVICES
US
Thanks Kenns for providing insight into this.
Thanks
Hari Kumar Alampuru