Question
Wells Fargo
IN
Last activity: 4 Oct 2018 11:08 EDT
Inbound Email - Displaying Email Body with Embedded Images
Hello,
When an email receives, Email Listener process the email and creates a Case.
Once the Case is created I need to display the email Content to the user as it is. So, I've configured the pyInboundEmail.pyBody to be displayed in a RichText format Control.
Now, the email content is being displayed in HTML mode. But, if the email has any embedded images, those images are not displaying, even though the images are available in attachments of the Case.
Is there any way to display embedded images along with the email body content?
Regards,
Rajesh
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PEG
IN
Which version of PRPC you are in? And also how are you adding images either as an attachment or as within the body of the email?
PEG
IN
In PRPCML8 , Pega introduced a new feature in email listener named "Embed data for inline images into HTML".
Copied from help:
Embed data for inline images into HTML - if enabled, allows inbound email containing inline images to be rendered correctly when the email is processed as HTML. Enabling this option both base64-encodes the image as embedded HTML content, and does not attach inline images to the generated HTML message.
https://community.pega.com/sites/default/files/help_v719/procomhelpmain.htm
Capgemini
IN
You would probably need to replace the <img src="filename"> with something like
<IMG SRC=”data:image/gif;base64, R0lGODlhCAAFAIABAMaAgP///yH5BAEAAAEALAAAAAAIAAUAAAIKBBKGebzqoJKtAAA7″ />
where the base64 data will be coming from the image attachments you might have with the case. The correct format should be
data:[<mime type>][;charset=<charset>][;base64],<encoded data>
as in
<IMG SRC=”data:image/gif;base64, R0lGODlhCAAFAIABAMaAgP///yH5BAEAAAEALAAAAAAIAAUAAAIKBBKGebzqoJKtAAA7″ />
OCBC Bank
SG
HI Nalin001,
Have you tried the above solution as the same doesn work in any mail other than Apple mail and i am on Pega 7.2.
I need to implement same.
Pegasystems Inc.
IN
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