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 Rajnish Kumar Mallick (Rajnish Kumar)
LTI
Specialist
LTI
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Rajnish Kumar Member since 2014 4 posts
LTI
Posted: Sep 7, 2015
Last activity: Dec 5, 2016
Posted: 7 Sep 2015 7:43 EDT
Last activity: 5 Dec 2016 10:58 EST
Closed

Quiz Question clarification-Creating Pega Customer Service Solutions (7.1)

Hi,

I need clarification for the below quiz question.In the PDN course "Creating Pega Customer Service Solutions (7.1)" for the excercise "Expose Services with Intent Tasks" there is a quiz dat says:

Although the two marked options are correct then i guess third opton is also correct.Because i could find a refrence from the same course which says 

"A single task can appear in more than one category even though it starts the same service case.For example, the Open New Account appears in both the Account category and the General category. However, selecting either task starts the same process."

Please guide on this particular question because i have got similar kind of quiz question in exam.

Thanks,

Rajnish

***Updated by Maryrita: Moderator, moved from Applications to Pega Academy***

 

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Pega Academy

Posted: 9 years ago
Posted: 8 Sep 2015 9:46 EDT
Tom Hardy (TomHardy)
PEGA
Senior Manager, Curriculum Development, Customer Service & Sales Automation
Pegasystems Inc.
US

An Intent Task can only be part of one category.  You may have multiple Intent Tasks pointing to the same service case, but each Intent Task will have it's own definition. 

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