Skin associated with Portal not being loaded
We have a requirement where end users would be launching Pega application from an external system. The end users may have access to multiple access groups which are set up with different portals. But when this external app calls Pega, we would want one specific portal to be loaded. In order to do so, we have a custom activity where we set the portal name that should be displayed and then we call the ShowDesktop activity passing the portal name. When the portal launches, instead of loading with the skin rule that is associated with the portal, it gets loaded with the skin of the portal which is tagged to the default access group of that user.
***Edited by Moderator: Maryrita , added Group Tag***
Pegasystems Inc.
US
Hi, you have posted this question to the Customer Service section of the Forum. This section is meant for specific questions about the Pega Customer Service product. Your question seems to be more generic to PRPC. You can post this in the Pega Platform section of the Forum.
Having said that, I believe that you can pass in pzSkinName as a parameter to the ShowDesktop activity. This would then be used during the Show-Harness activity. Someone on the Pega Platform forum may be able to confirm that answer.
thanks
Pegasystems Inc.
IN
Not sure whether you still have this issue or not. You can try configuring your portal rule to use Other skin (the default option is applicaiton skin).
AI4Process Ltd
GB
We are currently facing the same issue. The only difference is that we are launching another portal from current default portal of the AccessGroup by clicking on launch icon. Could you please let us know how this issue could be resolved?
Thanks in Advance!
Pegasystems Inc.
IN
Hi Harish.... in your case, my suggestion would be to use OOTB switch portal functionality. OR if you have mandate requirement to launch another portal clicking on icon.. you can inspect the JS function being configured for Switch menu (appears upon clicking on Operator Menu). You can configure JS function with your portal class and name.