AI in Maps is still very unexplored area in AI world. but in future a service request to AI Maps will be there to do some thing beyond location capture. Pega  needs to explore  some business use cases to think beyond navigation/coordinate capture for the case worker or manager. it will be service call but  how case worker/ Manager will use this functionality?  he/she can type same request in browser or app as well. what can be done extra from pega for AI maps is the question ? May be capturing conversation for future reference and audit can give more information about decision at that time. Its still a unknown territory in application world ( BPM )