Closed
No notification received when case is transferred to the user`s Worklist
When the user transfers the case (using ootb transfer assignment action) to another user in the application, there is no notification about this event (neither email nor portal notification in the navigation panel). I think this feature should be enabled, especially portal notification because we should limit the number of emails sent to the users.
***Edited by Moderator Marije to add Idea Mod tags***
Posted: 2 years ago
EPAM Systems
EPAM Systems
CA
@bebem try enabling Email user when assignment is routed to worklist from Case Management Notification and see if that is helping or we can add another action after reassign to send an email. Thanks