Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Melanie Ringler (MelanieR6660)
The McElhanney Group Ltd
Project Manager and Business Analyst
The McElhanney Group Ltd
CA
MelanieR6660 Member since 2021 1 post
The McElhanney Group Ltd
Posted: May 6, 2022
Last activity: Jun 15, 2022
Posted: 6 May 2022 14:12 EDT
Last activity: 15 Jun 2022 4:31 EDT
Closed

How to send email notification to a User when a Work Task was transferred by another User

According to Pega documentation, email notification are not supported (not sent out) when a user transfers ownership of an assignment to another user.

Is there a way to send out an email notification in this scenario... besides adding an extra step and point-of-failure to include a Pulse message tagged to the new assignee?

***Edited by Moderator: Pooja Gadige to add capability tag***
To see attachments, please log in.
Pega Platform 8.6.3
Case Management
Pega Delivery Leader

  • Melanie Ringler
Posted: 2 years ago
Posted: 7 May 2022 9:18 EDT
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@MelanieR6660

Inside pega OOTB reassign activity, extension activity will be available. By using that extension activity you could build your logic to send mail to new assignee..

Extension Activity Name - pyTransferAssignmentDefaults

To see attachments, please log in.
Posted: 2 years ago
Posted: 14 Jun 2022 12:31 EDT
Alan Mackay (AlanM5087)
McElhanney Ltd
Information Tech
McElhanney Ltd
CA

@Gunasekaran Baskaran

 

Hi, I'm trying to implement this solution but the pyTransferAssignmentDefaults Activitiy doesn't appear to be called when I transfer an assignment using the "Transfer Assignment" optional action from the actions menu of a case.

I did discover that the pyTransferAssignmentPostProcessing activity is called when using this optional action, but if I make an edit to that activity to add this email notification it introduces some severe warnings to our app, as this appears to be an older activity that was grandfathered in. 

Are you able to suggest any workarounds so that we don't have to introduce severe warnings and lower our guardrail score?

 

Thanks!

To see attachments, please log in.
Posted: 2 years ago
Posted: 14 Jun 2022 17:40 EDT
Narender Lakshetty (Narender Lakshetty)
HCL Technologies B.V.
Senior Technical Lead
HCL Technologies B.V.
NL

@AlanM5087 How are you calling the pyTransferAssignmentPostProcessing activity , if you are calling using any activity or not from buttons then mark it as Utility so that you can avoid the severe warning.

To see attachments, please log in.
Posted: 2 years ago
Posted: 15 Jun 2022 4:31 EDT
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@AlanM5087

No need to place business logic in pyTransferAssignmentPostProcessing activity..

Inside pyTransferAssignmentPostProcessing activity pega will be using Reassign activity to reassign the case from one user to another user.. Inside Reassign activity we will have another extension activity called ReassignDefaults.

In ReassignDefaults activity have your business logic for sending mail during reassign.

Change the activity type to utility and then start pacing your business logic. 

ReassignDefaults is the extension activity where we can have the business logic, not in pyTransferAssignmentPostProcessing activity..

 

Hope this helps!...

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice