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Question

 Edwina Ukachukwu (EdwinaU4)
JP Morgan Chase and Company

JP Morgan Chase and Company
US
EdwinaU4 Member since 2022 2 posts
JP Morgan Chase and Company
Posted: Jun 29, 2022
Last activity: Jun 29, 2022
Posted: 29 Jun 2022 2:20 EDT
Last activity: 29 Jun 2022 11:39 EDT
Closed

Approval/Reject Step email notification not routing to users

I configured a custom email for the Approval/Rejection step and routed it to authorized users, but for some reason the users can't still get the Approve/Reject emails. 

I have added the users to under Users>>People, but they can't still get the email notification. How do I go about this?

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform
Case Management
Email
Financial Services
Business Architect

Posted: 2 years ago
Posted: 29 Jun 2022 11:39 EDT
Mithun P (MITHUN.P)
Empower Retirement
Mithun P
Empower Retirement
IN

@EdwinaU4 ,Could you please check the Email account is created if its created please check the test connectivity is working fine or not in the Email Account 

Records->Integration resources ->Email account

 

 

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