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Phalanx Consultancy Limited
Phalanx Consultancy Limited
GB
Phalanx Consultancy Limited
Posted: Jun 7, 2015
Last activity: Jun 15, 2015
Last activity: 15 Jun 2015 3:22 EDT
Closed
Different offer flow invcation
I understand offer flow rules are executed by a Program internally and is not referrenced exclusively anywhere in the strategy rule.However if a group has more than one offer flpow then how the strategy decides which offer flow to pick. Can someone explain the logic?
Posted: 9 years ago
PEGA
Pegasystems Inc.
NL
Hi Manash
Your query is a bit unclear. So, I'll just explain the concepts and hopefully that should clarify.
A Strategy identifies zero, one or more propositions depending on how you have designed the Strategy. In Pega Marketing a proposition is an Offer (Offer flow + proposition properties).
At run-time, a Program executes the Strategy for every customer in the Starting population which results in a list of customers and the Offers selected for each of them. If a customer qualifies for more than one Offer, then there will be more than one row in this result set for that customer.
In the next step, the Program executes the Offer flows for each customer/offer combination in this result-set. For example: If a customer qualifies for both 'Free iPhone 6 upgrade' and '15% Discount on Headset' offers, the Offer flows for both these Offers will be executed for that customer.
Regards
Guru
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Posted: 9 years ago
Phalanx Consultancy Limited
Phalanx Consultancy Limited
GB
Thanks for the explanation. So does it mean that a particular proposition name and the corresponding offer flow rule name has to be same?
Posted: 9 years ago
PEGA
Pegasystems Inc.
NL
Manash,
When in Pega Marketing an offer is created, in the underlying Pega Decision Management layer a proposition is also automatically created. With the same issue, group, and name.
Marco.