@AndrewW17190581 Changes to the action offer flow template in Pega should generally be treated as an enterprise change if they impact multiple actions, channels, or business units, since such updates can affect system-wide behavior. However, if the change is specific to a single business unit or use case, it may be managed as a business change. In that case, the modified action should be added to Release Management for proper tracking and deployment. Testing should include unit testing the updated offer flow, end-to-end testing using test actions and simulated customer journeys, and UAT  to ensure it meets business expectations without breaking any existing logic.