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Question

 Viswanath Samudrala (Viswa_CG)
Capgemini

Capgemini
IN
Viswa_CG Member since 2017 12 posts
Capgemini
Posted: Feb 14, 2019
Last activity: Mar 1, 2019
Posted: 14 Feb 2019 9:39 EST
Last activity: 1 Mar 2019 8:49 EST
Closed
Solved

Initiating an Offer Flow outside of Campaigns

I am trying to figure out a way of initiating an Offer Flow which is outside of any Marketing Campaign.

As part of an Incoming Interaction it is decided that the customer may be sent a pre-decided offer, how can the Offer Flow be then initiated during the interaction?

Thanks,

Viswa

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Pega Marketing

Accepted Solution

Posted: 6 years ago
Posted: 27 Feb 2019 16:47 EST
Sriram Coimbatore Krishnan (Sriram Krishnan)
PEGA
Fellow, Software Architect, Outbound Runtime
Pegasystems Inc.
US

Hi,

Did you check the MKT/IN/RES Http service shipped OOTB ? that service is the public api for initiating offers in the Inbound side which does not need any campaign to be defined.

All it needs is a valid customer id, issue/group/offer name in the system. The service can also continue existing waiting offers depending upon the state of the original offer.

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