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Question

 Takeshi Ito (TakeshiI5816) Ito
Ito
TakeshiI5816 Member since 2019 68 posts
Ito
Posted: Oct 14, 2019
Last activity: Oct 16, 2019
Posted: 14 Oct 2019 22:48 EDT
Last activity: 16 Oct 2019 2:06 EDT
Closed

About Wait After Sending in offer flow

I had a question when I configure offer flow.
I can configure "Wait After Sending" by using Send Email shape in offer flow.

I think that it's configured to give expiration date to Send Email shape.
That is if this expiration date passed, customers who receive a offer cannot respond.
And it's not configured to decide end date of campaign,but It's configured to decide end date of Send Email shape.

Is it correct???

Pega Marketing
Posted: 4 years ago
Posted: 15 Oct 2019 5:54 EDT
Nishitha Chintala (chinn2) PEGA Senior Cloud Development Engineer, Management Plane Services
Pegasystems Inc.
IN

Hi TakeshiI5816,

That particular Offer will get expired once the time which was mentioned in wait shape has reached, that is the status of the offer would be Resolved-OfferExpired.
A campaign will be moved to 'completed' stage, once all the offers in the  campaign are resolved.

 

 
Posted: 4 years ago
Posted: 16 Oct 2019 2:06 EDT
Nishitha Chintala (chinn2) PEGA Senior Cloud Development Engineer, Management Plane Services
Pegasystems Inc.
IN

Hi TakeshiI5816,

I didn't understand your question completely.

Generally send email shape is used to send mails and if you want, you can change email account related settings using this shape.

But if you want the offer to wait for some period before it expires, you need to use wait shape after the send email shape in the offer flow.

We'd prefer it if you saw us at our best.

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