Question
Ito
Last activity: 16 Oct 2019 2:06 EDT
About Wait After Sending in offer flow
I had a question when I configure offer flow.
I can configure "Wait After Sending" by using Send Email shape in offer flow.
I think that it's configured to give expiration date to Send Email shape.
That is if this expiration date passed, customers who receive a offer cannot respond.
And it's not configured to decide end date of campaign,but It's configured to decide end date of Send Email shape.
Is it correct???
Pegasystems Inc.
IN
Hi TakeshiI5816,
That particular Offer will get expired once the time which was mentioned in wait shape has reached, that is the status of the offer would be Resolved-OfferExpired.
A campaign will be moved to 'completed' stage, once all the offers in the campaign are resolved.
Ito
Thank you for reply chinn2.
I would like to confirm just in case,
you mentioned that function of Wait Shape is the same as function of Send Email Shape??
Pegasystems Inc.
IN
Hi TakeshiI5816,
I didn't understand your question completely.
Generally send email shape is used to send mails and if you want, you can change email account related settings using this shape.
But if you want the offer to wait for some period before it expires, you need to use wait shape after the send email shape in the offer flow.