Issue Email notifications sent from the Pega Platform and attached to the case cannot be downloaded. Symptoms and Impact Unable to download email.  The email content displays in a popup window.  Steps to…

Issue Case types in traditional UI mobile applications do not adopt inheritance in Channel configuration. Symptoms and Impact When you create a case from a traditional UI mobile application that uses…

Issue Post updating Pega PlatformTM 8.7.6 to later versions, the Utility Panel becomes unresponsive after clicking the Panel icon. The panel does not expand or collapse.  Symptoms and Impact  User is…

Scenario A Numeric Field Overflow error occurs when the value assigned to an optimized Decimal property does not align with the property's scale or precision. The following error message appears:…

When using Document Based Attachments, and custom attachment validation is implemented, attempting to re-upload an attachment after a validation failure results in a pySameAsCurrentStage error.

Issue Error occurs when you generate and attach Microsoft Word documents using the pzGenerateDocument function rule. Symptoms and Impact The following error occurs when you generate a Microsoft Word…

Issue When an SLA is added inside a Split-For-Each flow, the assignment becomes corrupted.  This causes the SLA processing to fail, and the queue item to be placed in the Broken Queue. .  Symptoms and…

Issue During Wait step processing, case updates sometimes do not persist on parent cases if the Wait step is configured with the Wait for (Case type) list. Symptoms and Impact The pyTopCasePage is not…

Learn how to troubleshoot issues related to transient, base class, and optimized properties.

The Customer Decision Hub engineering team has discovered a product defect in 1:1 Operations Manager on Infinity ’23 that can lead to a strategy runtime error. We are proactively notifying clients since…